Privacy Policy
Last updated:
Introduction
Weloved ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our memorial page service.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and email address when you create an account
- Memorial page content, including names, dates, photos, and memories
- Payment information (processed securely through Stripe)
- Messages and communications with us
Automatically Collected Information
When you use our service, we automatically collect:
- Log data (IP address, browser type, pages visited)
- Device information
- Usage data and analytics
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your payments and transactions
- Send you important updates and notifications
- Respond to your questions and support requests
- Prevent fraud and enhance security
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us provide our services (e.g., Stripe for payments, AWS for hosting)
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you explicitly authorize us to share information
Public Memorial Pages
Memorial pages you create are publicly accessible by default. Anyone with the page URL can view the content, including memories and photos shared by contributors. You can control page visibility in your dashboard settings.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Export your memorial page content
- Opt out of marketing communications
To exercise these rights, please contact us at hello@weloved.org
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience and analyze usage patterns. You can control cookie settings through your browser preferences.
Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: hello@weloved.org
Weloved
United Kingdom